Shipping and delivery 🛸
Make sure you have all the info you need 🤓
How long will it take for Nuccy to ship my orders?
Once you make your order, Nuccy aims for you to receive the products withing 4 working days. It means that if you order on a Monday, you will receive the products by Thursday.
Where do you ship?
Nuccy ships everywhere in the UK within 4 business days. Nuccy also ships to the EU but
there is additional import fees that will need to be paid on the arrival of the product to your home. Nuccy does not ship to the US (yet).
What will be in the Nuccy box?
The nuccy box will include your jars wrapped in special tissue paper, the nuccy stickers and a special note by Alienor.
I have an issue with my order, who can I contact?
So sorry you're expericing issues! You can email orders@nuccy.co.uk or alienor@nuccy.co.uk
We are also super responsive on instagram via DM.
Do you give refund/free returns?
If you're not happy with the products or there was an issue with your order shipping, you can email nuccy (orders@nuccy.co.uk) and we will either refund you or send you new products!
Is your packaging recyclable?
Yes it is!
You don't ship to my country, what can I do?
If you don't find a shipping option for your delivery address, we most probably don't ship to your country (we are sorry!) but send us an email at orders@nuccy.co.uk to let us know and we can look at solutions :)